Equipped to Serve is a learning experience designed to equip learners to care for hurting people and those going through a crisis. The programme teaches specific skills required to care for people in crisis. The programme comprises 24 hours of learning in total and makes use of mini lectures, group work various experiential learning activities, role plays etc to create an interactive learning experience. Attendees will receive a certificate of attendance.

SECTION 1 Foundations

  • The purpose of good listening
  • The goal of the training
SECTION 2 Listen for the SOS

  • What is an SOS?
  • Case studies
SECTION 3 Phases of a crisis and qualities of an effective listener

  • Definition of a crisis
  • Phases of a crisis and how to identify them
  • Steps to crisis intervention
  • Qualities of an effective listener
  • Essential commitments for those in the helping ministry
SECTION 4 Connecting

  • Setting realistic counselling goals
  • Connecting
  • Obstacles to connecting
  • Tips for connecting
  • Other’s obstacles to connecting
SECTION 5 The R.I.G.H.T. Communication skills

  • Nature of communication
  • Reflective listening
  • Interpretive listening
  • Good questions
  • Helpful feedback
  • Tender confrontation
  • Role play